SUPPORT

FREQUENTLY ASKED QUESTIONS

• How can I earn points for watching webinars?
  Each month you can earn points by registering for and participating in webinars. You will earn the most points by attending live webinars, but don't worry if you've missed an event, you can also earn points by attending on-demand events! The breakdown of how to earn points is below, but be sure to visit the Leaderboard page here with more info!
  
  Sign up for upcoming webinar 50
  Attend live webinar 100
  Sign up and attend on-demand webinar within 48 hours 50
  Sign up and attend on-demand webinar within 3 months 25
  Sign up and attend on-demand webinar after 3 months 10
• When I log into a webinar, all I see is a grey screen. Why is that?
  If you are seeing a gray screen the typically a symptom of not having the correct version of flash installed. Please ensure you have the most up-to-date version by going to https://get.adobe.com/flashplayer/. If you are using FireFox, flash is now disabled by default, to enable it, follow these instructions: https://helpx.adobe.com/flash-player/kb/enabling-flash-player-firefox.html
• Do you have a mobile app for webinars?
  LabRoots is dedicated to providing content and making it accessible from anywhere. It is because of this that LabRoots is built to simplify viewing from any device, including your phone or tablet, without the need to download an app.
• How do I obtain P.A.C.E. credits at a webinar?
  Once you participate and complete in an entire webinar, you will be prompted to click on the link provided and you will be directed to a form on the LabRoots website. You will be asked to do an evaluation of the speaker for confirmation of your attendance of the presentation. You will then be provided a certificate that can be printed out for your records.
• How do I get a certificate of participation?
  On the webinar page, click the 12 pointed star below the large registration button at the top while logged in. This is the certificate of attendance button and will allow you to download the certification PDF.
• I am unable to make this event, will it be available after the live period?
  While the length of time may vary, each webinar will be available on-demand after the live component is complete.
• How can I participate in the Q&A?
  When participating in a live webinar, there is a green Q&A button on the bottom left-hand corner of the screen, below the speaker and their slides. By clicking that button, you will see a chat box where you can submit your questions.
• How can I reach the speaker?
  Many of our webinars at some point provide the speaker's preferred method of contact. If for some reason no information is provided, you can take advantage of the live Q&A session that are included in the majority of our webinar presentations. If all else fails, please contact support@labroots.com with the name of the webinar and the information you are looking for and we'll see how we can help!
• How can I add a webinar to my calendar?
  When you are on the webinar event page, you will ssee below the title the date and time the webinar will be live. Next to that information, you will see a small calendar icon; by clicking on that icon, you can select which calendar you'd like to add that event to.
• How do I check my systems compatibility?
  You can click on the following link to check your systems compatibility: Check compatibility
• My webinar is labeled as "unavailable," what do I do?
  When a webinar is labeled as “Unavailable,” it is because that particular webinar is only available to a select audience or labroots users. Essentially, it is a private webinar. Please use our search function to find other webinars on a similar topic if you're interested in learning more about that topic.