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NOV 18, 2020 11:00 AM PDT | NOV 19, 11:00AM SGT | NOV 19, 4:00PM CET

Cost of Quality and the Medical Laboratory 2020

C.E. Credits: P.A.C.E. CE Florida CE
Speaker
  • Principal, Laboratories Made Better!
    Biography



      Ms. Berte has always been interested in laboratory quality management, having served as a blood bank manager and the laboratory’s quality coordinator. She teaches medical laboratories around the world how to implement a Quality Management System (QMS), use it to improve patient safety, and use it to reduce the cost of poor quality. She also trains laboratorians how to write better documents and how to design more effective training and competence assessment programs. Ms. Berte has a Bachelor of Science degree in Medical Technology and a Master of Arts Degree in Health Care Administration. In addition to being an American Society for Clinical Pathology certified medical technologist, specialist in blood banking and diplomate in laboratory management, she is also certified as a quality manager and quality auditor by the American Society for Quality. Ms. Berte has volunteered for the Clinical and Laboratory Standards Institute (CLSI) for over 25 years in roles such as chairholder of the QMS Subcommittee, chairholder of many CLSI QMS guidance documents, and member of several past and current document development committees. She was the co-leader for ISO TC-212 Work Group 1 for the ISO 15189:2012 international medical laboratory standard and serves on the standard’s drafting team for the upcoming ISO 15189 revision. She has been the author of numerous articles, chapters, and books and continues to provide audioconferences, workshops, and learning courses on various aspects of laboratory quality.


    Abstract

    Two aspects of the Cost of Quality are important in the medical laboratory—the theory behind the quality cost types and the application of those cost types to laboratory activities. The labor and materials expended in your laboratory are either costs that support good quality or costs of poor quality. However, laboratory operating budget reports don’t show this important difference because the financial effects of the cost of poor quality appear only as line item overruns. Then at budget time, when the laboratory makes across-the-board cuts to the entire budget, costs that support good quality, such as equipment maintenance, quality control, and personnel training are also reduced. Everyone in the laboratory should understand the basic principles of the cost of quality.

    This program contains material from the recently revised Clinical and Laboratory Standards Institute (CLSI) guideline QMS20, The Cost of Quality in the Medical Laboratory. The program reviews the four types of quality costs and provides laboratory examples. Case studies generic to every laboratory highlight how the quality costs types are applied to routine laboratory activities and show how to identify each cost type. Participants are given a basic tool to track the costs of quality in their laboratories, which helps eliminate recurring sources of poor quality.

    Learning Objectives:

    1. Discuss each of the 4 types of quality costs with relevant laboratory examples

    2. Calculate the cost of poor quality for a defined laboratory problem

    3. Link current laboratory quality indicators to the costs of poor quality


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